Video Archives - Jones and Co

Don’t Take Our Word For It! Read Over 150 Five Star Reviews Here

Suddenly buying a pair of glasses has become a wonderful experience! Service at Jones & Co is excellent and I can't recommend them enough - they know exactly what is going to look good on you without trawling through lots of pairs of glasses. It was strange to be excited about picking up a pair of glasses - so many people have passed comment on them and said how good they look. I will definitely be back!

Christine Smith

16:32 27 Jun 18

Once again I received top class service and specs I really like! With a complex prescription I need to know I'm in safe hands when selecting new glasses. Conor and his team gave a thorough eye test & made the selection process for my sunglasses a fun and pleasant experience. The coffee's good too!

Geraldine Vesey

15:35 18 Jul 18

My second time at Jones&Co. in less than six months! Absolutely stunning frames that you’re very unlikely to find anywhere else and second-to-none customer service :) I think it’s fair to say I’m becoming somewhat addicted to this new unique wonderful way of choosing and buying glasses! I will be back and I cannot recommend this place and amazing team of people enough! Thank you Jess for helping me pick a perfect second pair!

cecilia caio

22:05 07 Jun 18

I don’t know why it took me so long to stumble across Jones And Co - blame the dodgy frames sitting haphazardly somewhere near my myopic peepers. Jones And Co are outstanding. The staff are lovely - professional, friendly, welcoming and (gently) enthusiastic. Their skills at choosing a selection of frames for you to try on will ensure that you leave wearing some seriously stylish spectacles. Their aftercare is excellent and they are happy to tweak until your frames are entirely comfortable. My only concern is how many pairs are enough........

Liz L

21:08 21 May 18

Top class opticians. The team are all clearly passionate about what they do and make you feel in very safe hands. With the added bonus that they are all so lovely!

lucy ormerod

11:22 02 Jul 18

A fantastic experience from the moment I enquired right through to picking up my new glasses. They knew, from talking to me, the styles I might like and as such presented me with a selection, which were all fab! I'm really happy with my new glasses, they're different to typical high street frames and that's exactly what I wanted.

Andrew Walker

19:33 30 Jul 18

A fantastic service - very friendly and helpful staff, who try their best to find the frame that really work for you. Seems a little intimidating from the outside, but as welcoming as you could ask for. Thanks for all of the help, Gareth and team!

Daniel Blenkley

08:35 03 Aug 18

I’m a huge fan of Jones and Co. They care about great products, great design and great designers, which clearly comes through in their ethos. More importantly, they care about customers and finding something that’s right for you. It might not be what you first imagined but that’s why I keep going back

Ben Williams

16:17 06 Aug 18

Wonderful staff, wonderful place, wonderful products, wonderful experience. A rare gem amongst businesses these days that have it all. It was one of the best retail shopping experiences we've ever had. It's places like Jones And Co that will always have a place on the high street, no internet business could compete. Truly awesome and highly recommended.

Matthew Tutt

13:52 13 Aug 18

I can highly recommend Jones and Co. A really thorough eye test from Alex and great to meet Nick - he understood exactly what I needed (and wanted) on the frames. He was good fun as well as being very helpful. The customer care given at Jones's is second to none!

Gerri Smith

09:16 29 Aug 18

I was really impressed with their professionalism. I had whole new level of experience when deciding which glasses to go for. I was very well assessed and I will definitely go there to get my next glasses! Many thanks!!

Antonio Abella

16:10 21 Aug 18

If you’re looking for unique stylish frames with absolutely fantastic service then Jones and Co is the place to be. Being smaller in stature than most with petite features, I’ve always struggled to find frames that don’t drown my face. Never again, in fact, I left with 2 pairs. Their honesty in helping me find the right frame for me was perfect, no telling you what they thought you wanted to hear or directing you to the children’s section (which I’ve often encountered). I couldn’t recommend more highly!

Kemmel Healey

21:58 03 Sep 18

Step inside and Explore a Unique Experience like no other ! I travelled up from Ashbourne, looking far and wide for an optician that could offer more than the "routine" of purchasing new glasses. The building you enter to access the opticians is unique and I experienced a friendly welcome. This is the beginning of a relationship rather than a purchase. I purchase glasses infrequently, taking my time to locate frames that work with my personality and stage of life. Travelling to Jones and Co is absolutely worth the travel, and the time to be fitted with the glasses that are unique, also provide you with the time to really make the decision that is right for you. Be prepared to come and experience the reception, the experience, and the opportunity to find a unique set of frames that reflect the person you are and want to be. I will update my review when I collect my specs! in 3 weeks, but I want to thank Gareth for brining out my inner "playful" side through my choice of specs!. And to the lady (sorry didn't get your name) who kindly helped with my decision making. I looking forward to writing up my review for part 2. Thank you Amanda

pandora

09:14 06 Sep 18

I have lived with massive eye problems and had procedures carried out in this country and abroad. I thought I was receiving the best treatment, but nobody could eradicate my problems entirely. Then, I met team Jones and had my eyes measured by Conor who came up with a totally different formula. Conor and Kathryn were responsible for transforming my life. Jones and Co. are the best optician's I have ever been to. Love you to bits :)

Eliana Keeling

14:57 10 Sep 18

Brilliant service, the warmest response beginning from the initial phone call from Nick, to actually having my consultation with Deepal. I couldn’t have asked for a better experience. Pricing options make everything extremely flexible.

Sean O'Brien

16:40 10 Nov 18

After my wife bought her new Lindberg frames in June I was impressed with the courtesy, friendly reception and professional approach she received so when it was time for my eye test I had no hesitation in returning to Jones and Co. After the test was completed Nick showed me a number of frame options ( I too am a Lindberg fan) and we soon arrived at a frame/lens shape combination which we thought would fit the bill just fine. We returned today to collect my new glasses and they are just what I hoped they'd be. Again Nick was as helpful as ever and I'll certainly return here when my next appointment is due.

JOHN SOUTHWORTH

17:59 10 Nov 18

Over the years I have tried almost every High St optician chain never feeling they have ever managed to get either the frame or the lenses quite right. I have a fairly complex prescription & I am D/deaf so a rushed assembly-line service in a noisy shop does not work for me. By chance an advert for Jones AND Co. on Facebook caught my eye so I spontaneously made an appointment to investigate. The store is easy to find and it is a delightfully quiet and pleasant environment. Gareth the optician looked after me ensuring he understood what my needs were and in turn ensured I fully understood what my options are and that I was 100% happy with my choice never rushing me. I was quite overwhelmed when I came to collect as my specs were everything I hoped and more ! I thoroughly recommend Jones AND Co if individual care and style is important to you. I really valued Gareth's care and attention he is a thoroughly lovely kind man, I'll be back !

Owen Power

00:26 22 Nov 18

I've been a customer at Jones and Co. Styling since Angela Campbell...the best service, selection of eye wear & setting in Manchester. Absolute quality. Thank you

bull terrier

17:52 23 Nov 18

Amazing staff and beautiful experience. Unique and top class quality. If you are looking for something that is a bit more than just glasses, This is the perfect place. High level of customer service and professionalism. They look after You from the moment you step in and offer amazing top class products. You'll feel welcome and comfy while having (I have to say it!) a beautiful coffee and a nice chat with the staff.

Angela Dizha

15:45 03 Dec 18

Excellent service, care and thoughtfulness from Jess at Jones and Co during my recent purchase of new glasses. A very good experience from beginning to end. I can recommend Jones and Co highly

Gwyneth McCormack

11:55 10 Dec 18

Jones and Co have always made the experience of choosing glasses as pleasant as possible, spending as much time as needed to make the best choice. Jess was very helpful with my latest purchase...

William Keeling

21:03 29 Dec 18

It’s a very special experience going to Jones and Co. Treated as an individual who matters to them, never rushed, nothing is too much trouble... not many achieve that kind of service and they do it every time. Add in the wonderful frames they have that are so different and stylish and I’m going nowhere else. Go and see them if you want your glasses to be part of your style and not just something that helps you see.

Liz Morrison

08:44 04 Jan 19

Excellent service during my recent eye test and selection of news frames & lenses. Choosing the right eyewear is a very personal decision and Conor, Jess and all the staff offered expert guidance on both styling and technical aspects throughout the process, which I found reassuring. They made me feel a valued customer. I am delighted with my choice of eyewear and highly recommend Jones And Co.

Peter Brown

12:47 15 Jan 19

superb service.. solved my eye dilemma with a comprehensive test.. i hoped for a pair of frames that will last a lifetime and i found them here.. thank you..

mary-anne hobbs

18:49 17 Jan 19

Went to Jones because I wasn't happy with the usual high street styles. I wasn't disappointed, they helped me choose some great frames. Wonderful individual service, highly recommend if you are looking for something a bit different. Customer service second to none!

Pamela Nugent

13:05 22 Jan 19

Jones and Co are excellent opticians. I have just received my second pair of glasses from them and the experience was just as brilliant as the first time I visited. As someone who works in customer service for a major retailer, I have to say that the customer service I received at Jones and Co was exemplary. From arriving at Reception to the extensive eye test to the personal fitting service, nothing is too much trouble. I was treated as a very special person with unique needs and the range of glasses I was shown were absolutely beautiful. I have worn glasses for around ten years and the glasses from Jones and Co are the very best I have worn. I get compliments every day about my glasses as they fit me so beautifully because they were styled for me. That is Jones and Co. I can't recommend them highly enough.

Julie Leach

14:53 26 Jan 19

I can’t recommend Jones and Co highly enough. The experience is poles apart from normal high street opticians. I’ve been wearing glasses since childhood and so have seen my fair share of opticians. The eye test is thorough and high tech (so no air being pumped into your eye) and the way in which you look at and choose your glasses is just transformative. The staff are professional and approachable- the experience was phenomenal.

Sarah Hart

11:42 01 Feb 19

A lovely experience...if only every purchase I made was as luxurious and supportive as selecting my new glasses! Thanks Gareth for helping me find a fab pair. I’m getting compliments already.

Kerrie Medlicott

14:37 06 Feb 19

Outstanding customer focused service. Everyone I have dealt with has filled me with confidence. They listen to even the vaguest ideas and come up with perfect suggestions for what frames might work (and what won't). I hate being overwhelmed with choice - this doesn't happen at Jones and Co and is exactly what makes it such a special place. I now have two pairs of completely contrasting Theo frames - both look fab! I can't recommend Jones and Co highly enough.

Alison Hardy

21:30 23 Feb 19

Went to Jones and Co after year of using this High Street Opticians and the experience could not be more different. From the eye test which was more thorough to staff actually taking the time to advise on frame styles and lenses which would be most suitable. I love my new glasses and the quality of the varifocals is a lot better. Thanks to everyone at Jones and Co

Tina Weber

07:19 28 Feb 19

Honestly and without a doubt the best experience I’ve ever had at an opticians. As someone with a bit of a weird prescription it had really got to the point where specsavers just didn’t cut it anymore, appointments were rushed and advice on suitable frames was nonexistent. Jones & Co provide such a thorough, helpful and friendly service that for the first time in a long time I am confident in the glasses I’m wearing, both prescription wise and aesthetically. The biggest thank you to Gareth for his advice and guidance, you made my visits an absolute joy

Joanne Best

12:32 13 Mar 19

Fantastic and personable service with a distinguishable style that is reflected in their products. I have been looking for the 'right' frames for some time and easily found a selection of several contenders at Jones & Co. Not only that but my eye test resulted in a prescription that is far superior to anything I have ever experienced from a high street chain. I would struggle to look anywhere else in the future.

Adam Mulcahy

17:20 01 Apr 19

Just purchased a pair of sunglasses to go alongside my two pairs of glasses. I looked forward to choosing them so much and the experience didn't disappoint me - it was so relaxing and enjoyable. Kathryn tempted me with various styles and I chose the pair that took me out of my comfort zone because as Kathryn said they made me smile. Am now waiting for some sunshine to wear them. Thank you very much Kathryn for your help.

Judith Sutcliffe

18:35 05 Apr 19

What a find Jones and Co was for me. Looking for frames that stood out, I came across them online, with a handy video about choosing a pair of glasses. The team show you a tray of about a dozen frames they think might be what you're looking for after consultation With helpful advice it's like having a personal shopper.Thanks again to the team, can't wait to get more compliments from my new one's.

Karen Birkin

16:18 13 Apr 19

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A great experience, encouragement to try a range of wonderful frames leading to a happy 😊 customer. Thank you for all your help.

Kath Anderson

2019-06-18T06:20:04+0000

I have been a repeat client for many many years. I go back again and again because of great service, great choice and an individually tailored solution.

Martin Lee

2019-06-05T06:43:02+0000

Fantastic experience, great service and selection, and have ended up with a fabulous different pair of glasses!!!

Cally Collins

2019-04-05T16:55:44+0000

The experience, starting with choosing the glasses to collection, was exceptional. Jess was both knowledgeable and professional, and I came away with a pair of stylish glasses that I am proud to wear.

Anita Anne

2019-03-16T18:00:04+0000

Absolutely fab service from stepping into your store to leaving with my gorgeous glasses! Gareth possesses an amazing sales flare and then some and I really couldn't recommend him more!

Bethany Roberts

2019-03-02T15:05:03+0000

I can't recommend Jones and Co highly enough. Brilliant customer focussed service. Marvellous to be presented with a small selection of gorgeous frames, tailored perfectly to my waffliest "perhaps, maybe, I wonder if ....?" ideas. No rush to choose, no pressure. Am delighted with my two Theo frames. All that AND chocolates!

Alison Hardy

2019-02-23T21:40:36+0000

Great service, from start to finish. They really took the time to sit with me and explore different frames/styles to suit my face and needs. Would highly recommend.

Meeta Patel

2019-02-20T14:46:15+0000

Wow. This is so different from my experiences at normal high street opticians. In addition to an excellent eye exam the way in which you choose your glasses is just so different. So much thought and care have gone into the process and you come out feeling so different. I cannot recommend them highly enough.

Sarah Hart

2019-02-01T11:47:14+0000

I’m very, very impressed with the service from Jones & Co opticians. Honest, no pressure to buy, good advice on what worked and what didn’t. And then when I picked up my new glasses 👓 some very nice chocolates. A big, massive thank you.

Даррен Смит

2018-08-13T12:17:03+0000

Once more the most amazing personal attention and another game changing frames now mine , thank you so much Tracey Gibbs

Tracey Gibbs

2018-08-08T11:49:53+0000

Love my new glasses - great service, including friendliness, patience, understandable information, tea, chocolates and flexibility to pay and pick up my glasses.

Erinma Ochu

2018-07-30T11:35:54+0000

Having a tricky prescription doesn't mean the choice of glasses available is hindered at Jones and Co. They select their frames with a nod to style but also think about how complex prescriptions such as mine could work. The staff are super knowledgable, honest and helpful. Highly recommended!

Geraldine Vesey

2018-07-18T15:41:15+0000

Lost my precious specs on holiday and was heartbroken to find out that the style had been discontinued! Jones came to the rescue - sourced some frames directly from the French manufacturers and so I was able to have the same beloved glasses again. Brilliant service and would highly recommend �

Karen O'Connor

2018-07-07T10:00:16+0000

I was sceptical at the idea of a styling optician, but having had so many pairs of mediocre glasses over the years, and despairing at the lack of choice for medium/high prescription lenses on the high street, I thought I'd give them a go. So pleased I did! Great experience, top notch service and so many lovely and unusual designs to choose from. Nick helped me to find a pair that could have been designed exactly for my face. I feel good about wearing glasses for the first time ever.

Hannah Niblett

2018-06-13T20:04:00+0000

I've reached that time in my life when I need varifocals and my current frames (also from Jones and Co) just weren't suitable. I explained my requirements and concerns about finding something that would still look good on my small face. I love the fact that staff at Jones and Co not only have time for their customers but also have the expertise to make sure customers leave with the frames that will work for them stylistically and also technically. It's such an enjoyable experience!

Liz Hannaford

2018-05-25T13:10:08+0000

First visit to Jones & Co but will not be my last. Really outstanding customer service and care for the details. Listened to my relatively vague requirements and interpreted them to 2 pairs of really fantastic cool glasses. Many people have already commented on how fabulous the glasses are (on me) and I pass on the recommendation to visit Jones & Co. Many thanks again...

Sandra Adamson

2018-05-22T12:48:11+0000

Great frames. Great service. Need some new sunnies for the hols this year, the best sunnies I’ve seen anywhere.

Phil Royston

2018-04-27T18:29:16+0000

What a tremendous eyewear experience! The staff are incredibly knowledgeable and pay so much attention to detail. This is choosing eyewear elevated to an architectural and artistic experience!

John Wise

2018-03-30T10:42:52+0000

Excellent service. Wonderful choice of glasses. Can't recommend the place enough and I'm not easily impressed!

Caroline Sniders

2018-03-05T22:59:24+0000

I love everything about Jones & co but the best thing is the quality service from the lovely staff. Whether you are looking for new frames or need adjustments, they are so friendly and patient and always make you feel welcome and at ease. It is a unique and fun experience. Thank you for fixing my glasses (again!) today!

Jennie Hennie

2018-01-13T18:41:55+0000

All I can say is what a fabulous experience, a personal shopper for your glasses. I loved the way it works, I don’t choose what I think I like and suits me, you guys do, which is understandable when you think about it. And what is incredible, is the number of people who have commented on them. I do tell them where they were purchased and I hope they partake in the experience, it’s so worthwhile and if they are anything like me they will want to go back for more.

Jackie Wilson

2017-12-16T23:52:24+0000

Been a customer of Jones & Co for a few years now - three different set of frames in as many years, in fact. Each time the folk there have been exceptional. Given me honest, straight-forward advice, listened to what I was looking for, presented great options time and time again. Every visit I've left with something I love, and which I often get compliments on. They've even been kind enough to treat me with a glasses wardrobe which I use to display my frames even when I'm not using them. Fantastic company, great selection, and can't wait to go back!

Nick Hancill

2017-12-12T17:41:08+0000

Having recently moved to Manchester I chose Jones & Co based purely on online reviews. I am glad I did! I particularly enjoyed the process of choosing frames for my new glasses, not something you’d usually associate with fun, but I was shown a lovely selection of frames, received helpful advice & was not rushed or pressured into choosing. I got my new glasses yesterday and am very happy with them.

Alison Melling

2017-10-05T13:34:05+0000

Always find a pair of spectacles I love at Jones & Co. I never see anyone else in the same pair and people constantly admire them

Sue Greenacre

2017-09-30T11:48:13+0000

Many years ago I visited EVERY optician in Manchester, searching for the Holy Grail...a pair of glasses that would be impossibly light and comfortable, and virtually indestructible.... and that would enable me to see clearly, everything from close reading, to computer screens, to driving conditions and theatre shows! The lovely people at Jones & Co spent so much time with me, patiently showing me all the options, and advising me to try a Titanium frame with lightweight varifocal lenses. Eureka!! This was the end of my search. I'm not a follower of fashions, but I was quietly delighted to find that complete strangers now stop me to ask me where I bought my glasses, because they are so elegant, minimalist and discretely stylish. Visiting Jones & Co is like visiting old friends...there's always a personal welcome and the offer of a cup of tea!! Don't even think about going anywhere else!

Howard Bamforth

2017-09-28T17:15:06+0000

Absolutely fantastic service from a very professional team. I had the best eye test I'd ever had and was guided through choosing new glasses that fit me perfectly and look great on. I wish I had found Jones and Co a long time ago, will never go elsewhere for glasses now.

Julie Sealey

2017-09-18T18:42:19+0000

I've had awful experiences with glasses in the past - terrible quality, bad service and so on. I loved my experience with these guys - eagerly awaiting my appointment next week to pick up my new glasses, but the service here is unlike any high street opticians. It's a completely personal experience, not the standard sales technique you'll be used to. My stylist Gareth pushed me to try different frames to suit my face shape that I would never have normally picked up - friendly, knowledgeable and professional, you can't fault the staff here and I absolutely loved the pair I went with. If you're looking for a high quality frame that's totally unique, you should definitely try this place. They are a little more on the expensive side it has to be said, but what you get is worth the price tag - I'll certainly be back!

Caroline Canty

2017-07-10T18:53:12+0000

Amazing,personal service and experience from the eye examination to choosing my frames #nothingtoomuchtrouble #rollon5thAugust

Mo Willott Hunstone

2017-07-08T12:41:22+0000

The whole team provide exceptional service and welcome, as the saying goes you get exactly what you pay for! It is the very best optical experience .

Paul Lavin

2017-07-04T18:46:24+0000

A great experience from start to finish, these guys know what they are talking about. They listen to your requirements and get it right, selecting eyewear perfect for your style and personality. Don't put up with spec savers, go and see these people, you won't regret it..

Paul Gee

2016-11-14T15:23:10+0000

Impeccable service. Thorough eye examination & fantastic attention to detail. Can't believe it has taken me 20 years to finally find a superb optometrist service. Thanks Darrell Johnson for your fab recommendation.

Michelle Ellams

2016-10-28T18:23:38+0000

I have been using Jones and Co for many years. Whilst I am not a regular visitor, I would not look for eyewear anywhere else. I appreciate the personal touch that an independent company can provide. Highly recommended.

Andrea Bamford

2016-08-06T10:26:26+0000

Excellent service from start to finish. I would recommend Jones and Co to anybody looking for a stylish pair of quality glasses - Thanks again Dan and Conor, superb.

Neil Reid

2016-04-05T18:19:51+0000

The best optometrists in the UK bar none; I cannot recommend this place and its team highly enough. Outstanding customer care, quality and service. Five stars all day long.

Tom Minter

2016-02-11T20:06:04+0000

Personal service and advice on how to achieve a 'different' look that suits the shape of your face and personality.

Judith Large

2015-12-15T15:26:37+0000

Ever since I was a kid I hated wearing glasses but Conor and his fab team have changed that! A fantastic eclectic range of frames, that are carefully chosen to suit ones face. A truly genuine personal service. I have lost count of the compliments paid about my latest pair, and how well they suit me. I wouldn't go anywhere else.

Guy Barstow

2015-10-28T10:11:21+0000

I travel up from London to get my new glasses from Jones and Co. It's the only opticians where I always find a pair of glasses that suit me and where I get a polite, personal service.

Aldona Greenwood

2015-10-23T20:47:05+0000

Great opticians - fabulous frames that you won't see anywhere else and brilliant personal service - with good coffee too

Diana Finn

2015-10-23T12:40:43+0000

I had my problem with finding a multifocal or varifocal glasses and after spending so much money and time in orher place finally I found Jones and Co and I have been using my glasses everyday and very happy about it