See What Our Clients Have to Say About Their Experiences With Our Team
You’ll find hundreds of five-star reviews for Jones And Co. on Google, Facebook, and Reviews.io. praising our personalised service, unique eyewear, and our friendly and welcoming team of experts. Delivering a five-star service experience to you is our top priority and you can read a selection of our reviews from all different types of clients with different requirements here.
It’s a very special experience going to Jones and Co. Treated as an individual who matters to them, never rushed, nothing is too much trouble… not many achieve that kind of service and they do it every time. Add in the wonderful frames they have that are so different and stylish and I’m going nowhere else. Go and see them if you want your glasses to be part of your style and not just something that helps you see.— Liz Morrison
Brilliant service, the warmest response beginning from the initial phone call from Nick, to actually having my consultation with Deepal. I couldn’t have asked for a better experience. Pricing options make everything extremely flexible.— Sean O'Brien
Outstanding customer focused service. Everyone I have dealt with has filled me with confidence. They listen to even the vaguest ideas and come up with perfect suggestions for what frames might work (and what won't). I hate being overwhelmed with choice - this doesn't happen at Jones and Co and is exactly what makes it such a special place. I now have two pairs of completely contrasting Theo frames - both look fab! I can't recommend Jones and Co highly enough.— Alison Hardy
A great experience, friendly staff and no regrets about my investment. I have a new look and am very happy.— Jane Farnworth
Went to Jones and Co after year of using this High Street Opticians and the experience could not be more different. From the eye test which was more thorough to staff actually taking the time to advise on frame styles and lenses which would be most suitable. I love my new glasses and the quality of the varifocals is a lot better. Thanks to everyone at Jones and Co.— Tina Webber
Wish i hadn't waited so long to take my eyes seriously and to go to Jones & Co for my eye test and specs…Recommended to me by a number of friends - they are exceptional. they welcome you in , make you feel relaxed, feed you lovely coffee, and just make you feel very special - and that is what you end up with - a very special pair of glasses, mostly handmade unique styles, fantastic shapes, colours, materials - worth paying that bit extra for the fit, feel & look.— Janet Bezzant
Superb service.. solved my eye dilemma with a comprehensive test.. i hoped for a pair of frames that will last a lifetime and i found them here.. thank you.—Mary-Anne Hobbs
Great customer service and advice.— Dave Felcey
Three things you do only at Jones & Co.
1. Get a new pair of glasses even when you don’t need one
2. Drop in for a quick chat because they’re nice people
3. Actually recommend your optician to somebody else
(4 Write them a review)— Wyn Davies
Just collected my new spectacles from Jones & Co. today. Excellent service from everyone I met: a special mention for Nick - warm and friendly with an uncanny ability to find just the right frames for the person in front of him. Throw in a range of gorgeous eyewear and good coffee - what more could anyone want? Seriously, if you're ready to invest in eyewear that stands out from the crowd, you must visit Jones & Co. Highly recommended by a delighted client.— Elaine Moorehouse
Can't recommend this opticians enough, both in terms of the quality of the service I received and the amazing glasses I have just bought. The staff were really attentive and spent a significant amount of time listening to what I wanted and then showing me a wide range of choices. Nothing run of the mill, all bespoke and unique. Gareth was really lovely and reassuring. I always find it a bit of a gamble when choosing the right shape, as I'm very short sighted and always struggle to get an accurate impression of what I will look like. He filmed each frame I tried, which really helped me come to a decision. Having just had a bad experience of dealing with a major chain who failed to provide the right prescription and compatible lenses twice. Can only sing Jones and Co's praises. One additional benefit of going there is being able to pay in installments, which makes their glasses accessible to all. Love them !!— Caroline Sniders
I can’t recommend Jones and Co highly enough. The experience is poles apart from normal high street opticians. I’ve been wearing glasses since childhood and so have seen my fair share of opticians. The eye test is thorough and high tech (so no air being pumped into your eye) and the way in which you look at and choose your glasses is just transformative. The staff are professional and approachable- the experience was phenomenal.— Sara Hart
Jones and Co are excellent opticians. I have just received my second pair of glasses from them and the experience was just as brilliant as the first time I visited. As someone who works in customer service for a major retailer, I have to say that the customer service I received at Jones and Co was exemplary. From arriving at Reception to the extensive eye test to the personal fitting service, nothing is too much trouble. I was treated as a very special person with unique needs and the range of glasses I was shown were absolutely beautiful. I have worn glasses for around ten years and the glasses from Jones and Co are the very best I have worn. I get compliments every day about my glasses as they fit me so beautifully because they were styled for me. That is Jones and Co. I can't recommend them highly enough.— Julie Leach
Went to Jones because I wasn't happy with the usual high street styles. I wasn't disappointed, they helped me choose some great frames. Wonderful individual service, highly recommend if you are looking for something a bit different. Customer service second to none!— Pamela Nugent
I have been a customer of Jones and Co for almost four years now. Always reliable, always caring and great people to do do business with. Highly recommended.— Christopher Grasby
Excellent service during my recent eye test and selection of news frames & lenses. Choosing the right eyewear is a very personal decision and Conor, Jess and all the staff offered expert guidance on both styling and technical aspects throughout the process, which I found reassuring. They made me feel a valued customer. I am delighted with my choice of eyewear and highly recommend Jones And Co.— Peter Brown
Jones and Co. have an amazing collection of frames and the expertise to guide you as you make this important choice. You get personal service, lots of time, technical advice - and a full length mirror to check the frames are right for you! I always enjoy the experience. All the staff I've been served by have been knowledgeable and friendly.— Lizabeth Hannaford
My mum has used Jones & Co. in the past and it was time for her to upgrade to a new pair. Whilst mum was trying on new colours and shapes which were picked for her small face shape, one pair caught my eye. I've hated wearing glasses from the very first pair so I'm reluctant to buy anything so stylish. All the glasses suited mum so I steered her away from the pair I liked. Whilst the team was measuring mum I also got measured for my very first pair of glasses from Jones. From the moment we walked through the door we were greeted with a warm welcome and this continued through the measuring, purchasing and collecting of the glasses. I love my new glasses and the whole experience of buying a pair that is properly suited to your colouring, style and life style.
Thanks team you've changed my opinion of wearing glasses.— Claire Spencer-Hardman
I visited for both an eye test and new glasses. I'm really pleased with both!
- The eye test was thorough and never rushed. We talked through my circumstances and I was able to test the prescription until I was comfortable and confident.
- In line with the other google reviews, the styling appointment was very relaxed and personal. I tried to keep an open mind and settled on something quite different from any of my old glasses, but I'm very pleased with them: the lenses are incredibly clear and the frames are very light and comfortable, and they fitted them well - I keep forgetting that I'm wearing them!
Will definitely be back.— Thomas Ward
I have been going to Jones & Co for over 15 years, from when they started.
What can l say nothing but good comments.
I now enjoy having my eyes tested and getting new glasses , it’s no longer an ordeal. The eye test is always spot on, the welcome you get is like an long term friendship, all the staff go above 100%.
I have had so many glasses over the years from Jones & Co and always perfect.
If you want something different you will definitely get it, and the service you will receive is so good, that you will never want to go to any other optician, I can guarantee you that.
I have just recently had an eye test and new glasses. Katherine my stylist as once again picked a lovely pair to suit my face. I am so delighted with my new glasses.
I used to hate going to opticians, but not anymore. It’s so enjoyable now and all the staff make you feel so welcome.— Christine Robinson
I had both and eye test and purchased some glasses from Jones & Co. They were brilliant from start to finish. Very welcoming, immediately felt at ease and the range of glasses they have is wonderful. Fell in love with more than one piece! Extremely happy with the pair I bought. Highly recommend to anyone looking for an eye test, new specs or sunnies - the best in Manchester!— Daniel Roylance
I’ve had several pairs of glasses from Jones & Co over a period of 15 years or so, and the quality and service has always been excellent. I picked up my latest pair last week and am extremely pleased with them. The care and attention shown by the staff is top-notch - from the eye-test, through to the selection of frames and the after-sales service. Highly recommended.— Nick Wall
I have always found everyone at Jones & Co terrific. I have recently had my eyes tested, received new contact lenses and had frames re-glazed. From start to finish they go the extra mile, are so professional yet provide a friendly and very pesonal service. The whole team make you feel valued, and have solved some problems most thoroughly which I don't think other opticians would have done. A BIG THANK YOU to all of you. It is a pleasure to come to you!— William Ford-Young
It’s no surprise seeing Jones & Co with five star reviews. My experience of having been in at least half a dozen times over the last few years, either for a consultation, check up, fitting or even maintenance, is ALL the staff are highly motivated towards delivering a leading level of service. Even their complimentary sparkling water is always just perfectly chilled - probably no coincidence! Special thanks to Jess (but I don’t want to single anyone out). Her gift of knowing what will and won’t work on frames, as well as providing some left field options is great to experience. The options are always carefully considered. If only Jones & Co’s attention to detail could be found in every other service sector.— Michael Carter
I've been a delighted Jones & Co customer for a couple of years now. Every aspect of the experience and the service is great. The eye test is careful and detailed, with plenty of time to discuss any specific issues or requirements. And choosing new frames is as pleasant an experience as it can be - I've been wearing glasses for about 40 years now, and choosing frames is never my favourite activity. But the Jones & Co staff are really helpful and don't rush you in any way. Both times I've chosen frames, I've had a session where I've tried some on but not quite been ready to make up my mind, so I've gone back a second time. There's no pressure to 'buy today', and it feels as if the staff genuinely want to help me - and every other customer - make the right decision.
Fantastic experience throughout - I can't see myself ever going anywhere else for glasses again!— Helen
The team are absolutely wonderful. My optician, Sarah, noticed a defect in my eye that no other optician had found in my whole life. Then the styling team (Tracy and Gareth) helped me find the perfect glasses to help keep my eyes safe and healthy - as well as stylish. I’ve never felt so pampered as I did at Jones & Co. The glasses aren’t cheap, but if you’re like me and have spent years trying to buy stylish glasses on your own and then end up hating them after a few weeks, it’s worth it to splurge and get the perfect pair with the help of the team at Jones & Co.— N 9